Knowledge Workers and the Corporate Learning Environment

As discussed in previous blog entries, the 21st century corporate learning environment is an ecosystem of services, tools, technologies, and processes that support (more or less) knowledge workers, including individual and team learning, as well as organizational performance and development. In a knowledge-based economy, continuous learning is currency where knowledge creation is considered a source of competitive advantage; it’s a foundational requirement to build a corporate learning environment that focuses on the requirements of knowledge workers in order to meet the demands of the modern information economy.

We can say with a degree of certainty that these systems are in place for a range of tactical, operational, and strategic reasons. According to Klein and Eseryl (2005) this agglomeration of systems can be viewed within

…a framework based on the premise that different methods are needed for different levels of knowledge and expertise.

(The Corporate Learning Environment, p.8)

Their framework integrates the various human learning systems operating within corporations engaged in product development. These systems include cohesive team management, knowledge management, documentation management, performance support, learning management, and training management.

Klein and Eseryl extend Dillon and Hallett’s 2001 learning curve model; by making it the basis for a framework (see Figure 1) that applies the notion of the conventional learning curve to the context of the corporate learning environment, they assert that to supply an “apt” structure for understanding when and how different learning approaches and strategies are used.

Framework for the corporate learning environment

Figure 1 Framework for corporate learning environments (After Klein & Eseryl 2006)

 Within this framework, the conceptualization of the learning environment consists of systems to manage and support:
  1. cohesive team management
  2. knowledge generation and sharing
  3. performance support
  4. document storage and retrieval
  5. on-demand learning
  6. traditional training




Dillon, P. & Hallett, C. (2001). Powering the leap to maturity: The eLearning ecosystem. Cisco Systems white paper.

Klein, J. & Eseryel, D. (2005). The Corporate Learning Environment. [Internet] Available from: https://www.igi-global.com/chapter/corporate-learning-environment/24410
Accessed February 18 2017